新冠病毒疫情期间旅客指南

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How is COVID-19 impacting my upcoming travel plans with my New York Pass? 

Attractions are starting to re-open and they’re looking forward to welcoming you. That being said, we advise you to check the individual attraction websites for their most up-to-date information - we’ve included a full list below.

We’re working closely with attractions to help keep you up-to-date. To make it even easier for you to see scheduled reopenings, we’ve added flags to attraction images on the website - which highlight when an attraction is planning on opening. 

The New York Pass app says my pass is only valid for one year from purchase, although I’ve read that it will now work for 2 years.  How do I confirm my new expiration date?

We’ve already extended all passes in our system to a 2-year expiration date.  In some cases where you’ve already downloaded your passes, the PDFs (or the app) will still show a 1-year expiration, but please note they will still work for 2 years.  On pre-purchased passes, in order to see the updated 2-year expiration, please follow these instructions:

  • On the PDF:  you will need to download a new copy from your email confirmation.
  • On the App:  you will need to delete and then re-install the New York Pass app again.  Once you have downloaded a new copy, you should see the extended expiration date.  

If you have any issues with the display of the new expiration date, just send us a note and we’ll assist you with these steps.

Will entry to attractions be different?

Those attractions that have reopened may have done so with some changes to how New York Pass holders gain entry, and we’re working closely with them to ensure it’s seamless for you.  We’re adding the information we receive to the attraction pages of our website, and we advise that you check this when planning your visit. This may include changes like queuing further apart - each attraction will have its own process in place. 

We’ve also added some new attraction filters to help you plan your visit including ‘Outside of the city’ and ‘Outdoor attractions’. 

What is contactless entry? 

Our passes are digital - you simply download them via our app and they live on your phone for when you need them. There is no need to exchange cash or card for payment and attractions will not need to hold your phone to scan the pass. We’re working with as many attractions as possible to encourage contactless entry.

Should I purchase a pass now for an upcoming trip?

Definitely! Our highly-rated New York Passes remain available for advance purchases despite attractions being currently closed. If you purchase a pass now, you can have peace of mind that:

  • You'll have 90 days to return your pass, with no questions asked. For more information on refunds, visit our refund policy page.
  • You are supporting the tourism recovery effort and helping our family of attraction partners.
  • Contactless scanning at the attractions - no need to exchange money or hand over a credit card.

Full list of attraction websites

1929 Shearwater: Daytime Statue Sail or City Lights Sail
9/11 Ground Zero Museum Workshop: Hands-On 9/11 Tour
9/11 Memorial & Museum
9/11 Tribute Museum: Gallery Admission
A Walk in the Park by City Rambler
A Walk Through History -The Essential Walking Tour of Lower Manhattan
Alternative Street Art Walking Tour of the Lower East Side
American Museum of Natural History
Best of Brooklyn Walking Tour in Williamsburg
Best of NYC Cruise by Circle Line Sightseeing
Broadway & Times Square Walking Tour
Bronx's Little Italy & Arthur Avenue Neighborhood Walking Tour
Brooklyn Botanic Garden
Brooklyn Brewery: 1 Complimentary Beer
Brooklyn Bridge and DUMBO Walking Tour
Brooklyn Bridge Bike Rental (Full Day) by Unlimited Biking
Brooklyn Bridge Bike Rentals or Tour by Blazing Saddles
Brooklyn Bridge Bike Tour by Unlimited Biking
Brooklyn Bridge Walking Tour by Unlimited Biking
Brooklyn Museum of Art
Catacombs by Candlelight Tour
Central Park Bike Rental (Full Day) by Unlimited Biking
Central Park Bike Tour by Unlimited Biking
Central Park TV & Movie Sites Walking Tour
Central Park Walking Tour by Unlimited Biking
Clipper City Tall Ship: Daytime Statue Sail
Color Factory
Cooper Hewitt Smithsonian Design Museum
Cultural Walking Tours of Harlem by Harlem One Stop
Davidovich Bakery: Bagel with Cream Cheese
Deno's Wonder Wheel at Coney Island
East Village TV & Movie Sites Walking Tour
El Museo del Barrio
Empire Outlets Coupon Book & Staten Island Ferry Audio Guide
Empire State Building
Escape Virtuality - Immersive Escape Room (60 Minutes)
Fashion Windows Walking Tour
Food On Foot Tours
Fraunces Tavern Museum
Ghosts of Greenwich Village Tours by Top Dog Tours
Graffiti & Street Art Walking Tour in Brooklyn
Grand Central Audio Tour
Greenwich Village Walking Tour
Guggenheim Museum
Hallelujah! Gospel Wednesdays Walking Tour by Harlem One Stop
Hamilton Walking Tour
Harbor Lights Cruise by Circle Line Sightseeing
Harlem Bike Rental (Full Day) by Unlimited Biking
Harlem Bike Tour by Unlimited Biking
Harlem Gospel Tour (Sunday Service) by Inside Out Tours
Harlem Jazz Series
High Line – Chelsea – Meatpacking District Neighborhood Walking Tour
HighFlyer Zipline at Foxwoods Resort Casino
Highlights of Midtown Architectural Walking Tour  by Inside Out Tours
Holiday Markets & Christmas Lights Walking Tour by Inside Out Tours
Hop-On Hop-Off Big Bus New York: 1-Day Classic Tour
Hudson River Bike Rental (Full Day) by Unlimited Biking
International Center of Photography
Intrepid Sea, Air & Space Museum and Space Shuttle with Audio Tour
Landmarks Cruise: Circle Line Sightseeing
LEGOLAND® Discovery Center, Westchester
Liberty Super Express Cruise by Circle Line Downtown
Luna Park at Coney Island: Thrill Seeker Pass
Madame Tussauds New York
Madison Square Garden All Access Tour
Marvel & DC Superheroes Tours
Masters of The Camera: NYC Rooftop Photo Shoot
Metropolitan Museum of Art with Audio Tour
MOMA PS 1
Museum at Eldridge Street
Museum of Arts and Design
Museum of Chinese in America
Museum of Jewish Heritage
Museum of Sex
National Geographic Encounter: Ocean Odyssey
New Museum
New York Historical Society Museum
New York Transit Museum
New York Water Taxi: All-Day Access Pass
Night Tour by Big Bus New York
NY Hall of Science
NYC Slavery & Underground Railroad Walking Tour
NYC TV & Movie Bus Tour by On Location Tours
One World Observatory
Paley Center for Media
Queens-Flushing Meadows International Food Excursion
Radio City Stage Door Tour®
Rockefeller Center Tour
Secrets of Downtown Walking Tour
Secrets of Hudson Yards, High Line & The Vessel Walking Tour
Skyscraper Museum
Snug Harbor Cultural Center & Botanical Garden
SoHo – Little Italy – Chinatown Neighborhood Walking Tour
South Street Seaport Museum
Spirits On Foot: Beer, Spirits & Wine Crawls
St. Patrick's Cathedral Tour with Express Entry
Staten Island Children's Museum
Staten Island Museum
Staten Island Yankees
Staten Island Zoo
Statue of Liberty & Ellis Island Immigration Museum - Ferry Ticket
Surrey Bike Rental on Govenors Island (2 hours)
The Cathedral Church of St. John the Divine and Highlights Tour
The Downtown Experience by THE RIDE
The Met Cloisters with Audio Tour
The Museum of Modern Art (MoMA)
The Museum of the City of New York
The New York Botanical Garden: All Day Garden Pass
The RIDE
The TOUR
The Whitney Museum of American Art
Top of the Rock Observatory
Victorian Gardens at Wollman Rink in Central Park
Wall Street Walking Tour of the New York Financial District
When Harry Met Seinfeld Bus Tour by On Location Tours
Yankee Stadium: Classic Tour

I have an escalated issue that needs to be resolved. How do I contact customer service?

You can contact us by filling in the short form here, or by calling us:

Toll-free within the US +1 800 887 9103
Toll-free within the UK +44 800 090 3140
T
oll-free within Australia +61 1800 316950
Toll-free within Mexico +52 (800) 2694359
From other countries 617-671-1000

WhatsApp (available 24/7 for text chat only) 1.617.932.6123

Customer service opening times

Monday - Friday: 8AM – 9PM EST

Saturday - Sunday: 9AM – 6PM EST

Check the official websites below for more information and safety guidelines during your trip.

Centers for Disease Control and Prevention (CDC)

Read official prevention guidelines and daily updates.

 

World Health Organization (WHO) 

Learn about Coronavirus (COVID-19), advice for travelers as well as commonly asked questions.

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